Welcome Center – HGN



Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • Perform membership sign-up and program registration for all branch specific programs and services, from sign-up/registration through receipting and other required data entry.


  • Certifications required within 30 days of hire: CPR/AED, and First Aid.
  • Excellent interpersonal and problem solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community, modeling the core values of caring, honesty, respect and responsibility.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers, high comfort level learning and using software programs.


Various shifts available:

All Shifts 5:00 a.m. – 10:00 p.m.

Weekend only: Sat 7:00 a.m- 5:00 p.m. and Sunday 10:00 a.m. – 4:00 p.m.

To apply for this job email your details to keene@crmetroymca.org