Welcome Center – HGN

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Description

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • Perform membership sign-up and program registration for all branch specific programs and services, from sign-up/registration through receipting and other required data entry.

Requirements

  • Certifications required within 30 days of hire: CPR/AED, and First Aid.
  • Excellent interpersonal and problem solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community, modeling the core values of caring, honesty, respect and responsibility.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers, high comfort level learning and using software programs.

Schedule

Various shifts available Monday – Friday.

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Welcome Center – HGN

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